Some of the reviews we get are not great because some work is not warranty when they expect it to be or it takes time for an approval.
We don't make the rules but we follow them. There have been times we can twist the rules in the customers favor. We service about 4000 pieces of equipment each year and we do the best we can in a timely fashion. We have had many award for our service including Angie's list as we are list as an "A" service center.
All the equipment we take in for service is inside our store, it is not left outside over night in the weather . We will have limited space at times to house the equipment so please pick up your equipment when service has been completed so we can get someone else's in.